1. The offer is valid only between the dates shown on the Vino Master website at www.vinomaster.co.uk
2. This offer applies to new appliances only purchased from Vino Master website or Vino Master Engineers. It does not apply to appliances purchased second hand or through private sales.
3. All applications for this extended warranty must be registered, please contact us by clicking here 
4. The extended warranty period will be shown on the invoice 

Claims Procedure

If your Vino Master product breaks down you should:

1. Check the fault section of your appliance operating instructions.
2. Check that your appliance is plugged in, properly installed or correctly fused.
3. To arrange a repair contact Vino Master Customer Service on 020 3286 8525 to arrange an engineer visit.
4. For repairs to be covered under the extended warranty plan they must be undertaken by our own authorised agents.

Conditions of Cover

1. Fraud. All benefits under this cover are forfeited if a fraudulent declaration or claim is made.
2. Governing law and statutory rights. This agreement is limited to products bought and used in the U.K, the Isle of Man and the Channel Islands. The provision of this plan does not affect your statutory rights. This agreement is governed by English law.
3. Rights of third parties. This plan is for the benefit of you, the purchaser named on this application form, and anyone else we have agreed with you. No benefits may be given to anyone else.
4. Events outside our reasonable control. We will not be liable under this cover where we are prevented from performing our obligations to you on account on any such events.
5. Transfer. We are free to transfer our rights and obligations under this cover and to have third parties carry out our obligations.

What is Covered

1. Parts and labour costs if your product breaks down up to the original price you paid for the product.
2. Replacement if we consider the product to be not repairable, or beyond economic repair we may pay you the replacement cost of equipment of a similar specification. Alternatively, we may, at our discretion replace the product with another of the same or similar specification. The original equipment then becomes our property and may not be disposed of without our consent. The balance of the warranty on the first machine should be transferred to the new product.

What is Not Covered

1. Breakdown due to:

• Accidental damage.
• If the equipment is or has been, used for commercial or non-domestic purposes.
• Not following the manufacturer’s user instructions.
• You deliberately damage or neglect the product.
• Electricity, gas or water which is incorrectly supplied or not supplied at all.
• Defects in external wiring, cable or services.
• Incorrect or faulty installation.
• Limescale or the effects of aggressive water.

2. Repair costs for:

• Damage to non-working parts such as cabinet trim and fittings.
• Damage caused by scratching, chipping, rust or corrosion.
• Damage caused by foreign objects or substances not normally associated with the product.
• Adjustment to product controls.
• Cleaning your product. (Dust filter)
• Repairs carried out by persons not authorised by Vino Master

3. Call out charges where no fault can be found with the product.
4. Any loss suffered as a result of being unable to use the product or their consequential loss, including loss or damage caused while gaining access to or re-installing the product.
5. We shall not be liable if any part or component is no longer available or is out of manufacture. In such event, we shall consider the equipment to be beyond economic repair and we will replace or refund as described above.
6. We shall not be liable in respect of plugs, fuses, dents, cabinets, cosmetic trims, cables, filters and attachments.

Additional Notes

If you have agreed during registration, your details will be held and used by Vino Master to provide customer service information and about extended warranties and for other marketing purposes. We will disclose your information to our associates for these purposes only. We like to keep our customers up to date with the latest products and promotions from Vino Master. If you do not wish to receive further mailings, please contact Vino Master Customer Service.